Privacy Policy
Last Updated: March 2026
Welcome to Diwanzane. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.
By using our website, you agree to the terms described in this Privacy Policy.
1. Information We Collect
When you visit our website or interact with our services, we may collect the following types of information.
Personal Information
We may collect personal information that you voluntarily provide when you:
- Contact us through forms
- Request product information
- Place an order
- Request a custom furniture design
- Communicate with us through email or messaging services
This information may include:
- Full name
- Email address
- Phone number
- Shipping address
- Billing information
- Order details
- Custom furniture measurements or specifications
Order and Custom Design Information
Since many of our products are custom-made furniture pieces, we may collect additional details necessary to complete your order, such as:
- Room dimensions
- Sofa size requirements
- Fabric and color preferences
- Special design requests
This information is used solely for the purpose of fulfilling your order.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill furniture orders
- Respond to customer inquiries
- Provide custom furniture design services
- Improve our website and services
- Send order confirmations and updates
- Communicate regarding shipping and delivery
- Prevent fraud or unauthorized transactions
We do not sell or rent your personal information to third parties.
3. Cookies and Website Analytics
Our website may use cookies and analytics technologies to improve user experience.
Cookies help us:
- Understand how visitors use our website
- Improve website performance
- Remember user preferences
- Measure marketing campaign effectiveness
We may use services such as:
- Google Analytics
- Website performance tracking tools
You can disable cookies in your browser settings at any time.
4. Third-Party Services
To operate our business effectively, we may work with trusted third-party service providers, including:
- Payment processing providers
- Shipping and logistics companies
- Website analytics providers
- Marketing platforms
These services may access limited information only as necessary to perform their functions.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information.
However, please note that no online transmission of data can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Complete orders
- Provide customer service
- Meet legal and accounting requirements
Once information is no longer required, it is securely deleted.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications
To make such requests, please contact us using the information below.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.
10. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Website
https://www.diwanzane.com/
Whatsapp
http://wa.me/16035019760